We strive to curate a collection of only the highest quality products for clients of discerning tastes and are committed to supporting our clients in purchasing products that they will be delighted with for years to come. If for some reason you are not fully satisfied with your purchase, we are happy to refund your order to the original payment method used for the full purchase price (less shipping costs) within 30 days of original purchase upon receipt of the item(s) back to our showroom in a condition that is acceptable for re-sale (unworn, unwashed, with original tags intact).
All products purchased at a final sale price are ineligible for returns or exchanges. Products purchased using a promotional code will be honored under our returns and exchange policy applicable to full price products.
Items purchased from the Last Call collection or at an otherwise reduced or sale price are considered Final Sale and cannot be returned or exchanged.
Clients are responsible for the cost of shipping returned products back to our showroom.
Products received as a gift will only be eligible for refund to the original payment method or otherwise will be eligible for store credit equal to the purchase price of the item (less shipping costs).
Items found to have manufacturing defects will be eligible for refund or exchange for store credit (in the case of the original product being out of stock or at the clients request) for the full value of the product (less shipping costs) pending receipt of the product at our showroom. Please submit claims of manufacturing defects via email with detailed photos of the defect being described.
Earl's Authentics will not be held responsible for products damaged, lost or stolen during transit to the customer. We will be happy to assist in filing a claim with the responsible carrier in whatever way we can.
Should you decide you would like to return or exchange the product(s) from your order, please submit your request via email and be sure to include your name, order number, product(s) you wish to return or exchange and your preference for either a refund to the original payment method or an exchange for store credit for the full value of the product (less shipping costs).
After submitting your request, please ship your product(s) back to us using UPS or FedEx ONLY. USPS will not deliver to our physical location. We're located in a small town in the mountains of Idaho with limited (read: nearly non-existent) service provided by USPS. Using UPS or FedEx will greatly reduce the likelihood of your return being lost or sent back to you. We apologize for any inconvenience caused by this issue.
After receiving your return authorization, returns can be shipped to our address at:Earl's Authentics
A follow up email containing tracking information for your return is always appreciated and as always, please feel free to email or call with any questions or concerns.